Refund policy

Refunds 

Effective Date: 1 August 2024 

At The Film Invitational, we strive to provide the best digital content experience for our subscribers. We understand that sometimes you may need to cancel or request a refund for your subscription. Please read our refund policy carefully to understand your rights and our commitments.

Eligibility for Refunds
Initial Subscription: If you are unsatisfied with your initial subscription purchase, you may request a refund within 7 days of the purchase date. Refund requests made after 7 days will not be eligible for a refund.
Renewal Payments: Renewal payments are non-refundable. If you do not wish to continue your subscription, please ensure you cancel before the next billing cycle to avoid being charged.
Promotional Offers: Subscriptions purchased at a discount or during a promotional offer are not eligible for refunds.

How to Request a Refund
To request a refund, please contact our customer support team at help@thefilminvitational.com with the following details:
- Your account email address.
- The date of the purchase you wish to refund.
- A brief explanation of the reason for the refund request.

Processing Your Refund
- Upon receiving your refund request, our team will review and process it within 5-7 business days.
- If your refund request is approved, the refund will be issued to the original payment method used during the purchase.
- Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider's processing time.

Non-Refundable Circumstances
Partial Use: Refunds will not be provided for partially used subscriptions or for unused subscription periods.
Account Termination: If your account is terminated due to a breach of our Terms of Service, you will not be eligible for a refund.

Exceptions
In certain cases, such as technical issues that prevent access to our service, we may provide refunds outside of the standard policy. These will be reviewed on a case-by-case basis.

Changes to the Refund Policy
We may update this refund policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by email or through our service.

For any questions or concerns about our refund policy, please contact our customer support team at help@thefilminvitational.com

We appreciate your business and are committed to providing you with the best digital content experience.